|We emphasise on our “customer-oriented” principle in our operations and we act proactively in satisfying customers’ needs in order to maintain stable relationship with our customers. Our Group has sales and marketing teams in the PRC and Hong Kong, responsible for conducting marketing activities and soliciting new customers. One of the focuses of the sales team is to gain an early understanding of the proposed new designs and ideas of our customers before each new season. We establish close contacts with our customers so that we can assist them in responding to change in market demands. We also have a liaison office in Qingdao where representatives of most of our Japanese customers are located. This enables us to respond to customers’ inquiries promptly.
As a result of our efforts devoted in quality control and on-time delivery, we have established long term and stable business relationships with our customers, in particular the sourcing agents of a broad range of apparel brands, including Outdoor, Ito-Yokado, Pigeon, Lee, Puma, DKNY, Carter’s and Orsay, and we have been able to secure new customers over the years, including Triumph, Wacoal, Embry Form, Maniform, Miiow and Sunlaura.
Our reliable and high-quality products and dedicated customer services are essential for our future expansions, and we can capitalise on our experience in serving Japanese customers to further expand into the US and European markets, in which the product quality standards are equally stringent. We believe that our close relationship with our customers enables us to understand the market trend and introduce new products to cater such demand in a timely manner.